During all phases of COVID19 the Residence is fully operational and you can reach a residence employee 24/7.
Frequently Asked Questions – COVID19
Yes, the residence will be open. We are working with the institution and Durham Region Public Health to remain within all guidelines; ensuring the safety of our residents is our number one priority.
The Residence asks that students adhere to all posted signage, keep a safe physical distance from others where possible, and wear a mask or face covering when unable to remain physically distant and in the common areas of the Residence.
In-suite housekeeping service is currently suspended, and the Residence will monitor provincial recovery plans and determine an appropriate time to reinstate this service. During this time, our staff will continue to focus more on common spaces and high traffic areas will have a higher frequency level of cleaning, focusing on touch-points such as door handles, railings and elevator buttons.
The ability to host guests in Residence has currently been suspended. The easing of restrictions will take on a phased approach, including restrictions on number of guests per host, length of stay and total number of guests in the building.
The Regional Municipality of Durham has announced that non-medical masks or face coverings will be mandatory in public and enclosed indoor spaces effective Friday, July 10, 2020 to help manage the spread of COVID-19. The Campus as a whole, including Residence have adopted this best practice to help keep our community – and each other – safe. All students and visitors are asked to wear a mask in all common spaces of the Residence, such as hallways, kitchens, laundry rooms, and lobbies.
Yes. Students will be asked screening questions prior to their arrival, and again when they arrive to move in. If a student should fail the screening questions upon arrival they will be placed in a 14 day quarantine within residence.
Yes, if you are an international student arriving to Canada, you will need to quarantine for 14 days when you arrive.
All incoming students will be able to schedule a move in time to allow for a safe move in experience with physical distancing measures put in place. Additionally, the residence will contact each student prior to move in, where the students will be asked a series of screening questions prior to your arrival.
At this time the residence is not offering locker space to all students moving out. If you have urgent need please contact firstname.lastname@example.org and our staff will work with you to assess and assist in your needs.
- Please remain in your room and call Student Health Services at 905.721.3038. If you need assistance after hours (Monday to Thursday after 7 p.m.; Friday after 4:30 p.m.; all day Saturdays and Sundays), please contact Durham Region Public Health Services at 905.668.2020 and select option
- Once you have notified health services, please notify the residence front desk at 905.728.8700 ext. 8000.
Students living in residence who have been told to self isolate should stay in their rooms and notify the residence front desk at 905.728.8700 ext. 8000. Our staff will notify the manager on call who will make arrangements for your isolation. The residence staff will inform you fully of our process concerning our support for you.
If you are still living with a chosen roommate, please encourage your roommate or neighbour to contact Student Health Services at 905.721.3038 or Durham Regional Public Health Services at 905.668.2020 and select option 2. If unable to reach either service please notify the residence front desk at 905.728.8700 ext. 8000. Our staff will connect with your roommate or neighbour to ensure they are connected to the right resources and supported throughout this process.
The college and the residence have adapted residence policies and procedures to proactively protect residents and employees, while providing a safe and secure living and learning environment.
Offering maximum flexibility on residence payment options and cancellation deadlines.
Minimizing physical interactions at the front desk.
Increased cleaning of high traffic touch points through housekeeping.
Reviewing access to lounges, laundry rooms and other non-essential spaces.
Included Wi-Fi available throughout the residence, offering bandwidth and speed required for remote learning.
After a summer of physical distancing and self-isolation, living in residence offers an incredible opportunity for you to connect with fellow Durham College students. Our Residence Life team is ready to adapt our community model as restrictions continue to be eased to support and encourage your academic and social success.
Traditional residence events such as move-in and orientation will be adjusted to accommodate physical distancing guidelines. We are developing new and innovative programs aimed at engaging students and building community, either in smaller groups or delivered through online platforms.
Our Residence Life team will also be collaborating with our residence outreach worker to promote and support the delivery of virtual counselling services.
The residence will not be forwarding any packages or mail you have delivered to the residence. Please contact the delivery provider and inform them of your change in address. The residence will only return packages to its original sender if you have moved out.
Please contact us directly at email@example.com to discuss your individual situation.
Please contact the residence front desk at 905.728.8700 ext. 8000 or at firstname.lastname@example.org
As information changes all residents will be provided updates via the email addresses they used to apply to residence.
If you have any additional questions or concerns, please feel free to contact us: